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Services

From research to implementation, I offer end-to-end design services that transform insights into meaningful solutions for both users and organizations.

Understanding people's needs and contexts

I plan and conduct qualitative research activities to uncover deep insights about user behavior, needs, and expectations. This foundation is crucial for creating meaningful design solutions.

Creating services, products and experiences

I translate research insights into actionable design solutions that balance user needs with business goals, creating innovative and meaningful products and services that make sense.

Workshops, co-design and participatory processes

I design and facilitate collaborative sessions that bring diverse stakeholders together to co-create solutions, ensuring all voices are heard and valued in the design process.

I share knowledge and build capacity through diverse training formats, from university courses to corporate workshops, helping individuals and organizations grow their human-centered design capabilities. I also design tailored training paths based on specific needs and contexts.

Courses, workshops, and mentoring in User Research, Service Design, and Design Thinking

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You are in the right place.

  • Want to truly understand your customers?

  • Struggling to turn insights into action?

  • Looking to spark collaboration and clarity?

  • Too many ideas, not sure where to start?

  • Need your team on the same page?

  • Want to design services and experiences that really matter?

  • Ready to give your team the tools to work in new ways?

  • Curious how Design Thinking could change the way you work?

© 2025 Francesca Carella | Freelancer design consultant

P.IVA 12462480968

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